Privacy Policy

Effective Date: 14/12/2024

Welcome to Mörda! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our online store. By using our services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information when you interact with our website and store:

• Personal Information: Your name, email address, phone number, shipping address, and billing address.
• Payment Information: Details necessary to process payments, such as card information or other payment method details (processed by third-party providers, not stored by us).
• Account Information: If you create an account, we collect your username and password.
• Order Details: Products purchased, preferences, and transaction history.
• Technical Information: Your IP address, browser type, and device information for website functionality and analytics.
• Communication Data: Messages sent to us via forms, emails, or customer service interactions.

Note: Mörda does not collect or process sensitive information such as age or gender.

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2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders, including shipping and delivery.
• To provide customer support and respond to inquiries.
• To send transactional emails, such as order confirmations and updates.
• To improve our website, services, and user experience.
• To comply with legal obligations and prevent fraud.

Note: Mörda does not use email marketing.

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3. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties to provide our services:

• Payment Processors: For secure payment processing.
• Shipping Providers: To deliver your orders.
• Analytics Providers: To analyze website performance and improve user experience.
• Legal Authorities: If required by law or to protect our rights.

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4. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate information.
• Request the deletion of your personal information (subject to legal obligations).

To exercise your rights, contact us at Merch@asantemusicsa.co.za.

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5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site and provide personalized content. You can manage your cookie preferences in your browser settings.

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6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure.

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7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites.

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8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Mörda
Email: Merch@asantemusicsa.co.za